Cancellation and Refund Policy

Cancelling during your free trial

Cancel any time before your 3-day trial ends in Account, Billing, and you won't be charged. You keep access until the trial ends.

Cancelling a subscription

Cancel any time in Account, Billing. Your subscription won't renew, and you keep access until the end of the month you've already paid for. Your progress, points, badges and friends stay on your account if you come back.

Your right to withdraw (EU, EEA and UK consumers)

If you are a consumer in the EU, EEA or UK, you have a legal right to withdraw from a contract for digital services within 14 days of making it, without giving a reason. When you start your trial or subscription you ask us to give you access straight away. If you then withdraw within 14 days, you may be asked to pay for the service provided up to that point, in proportion to the full price.

To withdraw, email support@finovo.club with the email address on your account, or use the cancel button in Account, Billing and tell us you're withdrawing.

Our refund promise

We go further than the law requires for your first payment: if you're not happy, ask for a refund within 14 days of your first payment and we'll refund it in full.

After that, monthly payments aren't refundable, except where the law says otherwise, if we charged you by mistake, or if Finovo was unavailable for a significant part of the month.

How refunds are paid

Refunds go back to the payment method you used, usually within 5 to 10 working days depending on your bank.

Invite rewards and discounts

Invite rewards and promo discounts reduce what you pay. They have no cash value and aren't refunded separately.

Problems with a payment

If you see a charge you don't recognise, contact us before disputing it with your bank so we can sort it out quickly.

Version 2026-09-14.